Below are our Service Policies, which are intended to ensure quality, safety, and consistency in our work. By using the services of Mommy Maid It, you agree to abide by the following policies and procedures:

Privacy Policy

We are committed to keeping your information confidential. We do not sell, rent, or lease our customer lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless compelled to do so by law. We will use your personal and billing information solely to provide the service you hire us for.

Satisfaction Guarantee

If you’re not content with your cleaning, notify us within 48 hours.

Security

We take the security of your home very seriously, and work with each homeowner to establish a routine for entering and exiting. Current methods include, but are not limited to:

Letting us in on the day of service if you will be home when we arrive.
Providing us with an extra key.
Providing us a lockbox, keypad, or garage code.
Leaving us a key under a mat or pot to use and return or leave in the house when finished

Referrals

After each person you refer has one completed booking. You will receive a discount on your next cleaning! Thank you for your confidence in us!

Payment

Complete payment is due on the day of service. Please make any schedule changes 48 business hours before service to avoid incurring a cancellation fee. If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours notice (excluding weekends and public holidays) is required. If a cleaning appointment is canceled less than 48 hours in advance, or if the cleaner is unable to enter the house, you will be required to to pay half of your quote. We must adhere strictly to this policy in order to prevent lost wages for your cleaner. We appreciate your understanding. Late schedule changes due to unexpected circumstances not under your control will be reviewed on a case-by-case basis. Electricity and Water Notice We cannot work effectively in a house without electricity or running water. Please ensure that your home - especially if it is empty and in the middle of being sold/bought/turned over - will have electricity and running water on the day of service. Late Cancellation/Rescheduling fees may apply if we need to make last-minute schedule changes due to lack of electricity or water.

The Setting

The ideal cleaning situation is when no one is home. Since that is not always possible, please eliminate as many distractions as possible so we can work uninterrupted. Try to schedule your cleaning on a day when there will be fewer people at home. Please secure pets, and keep children in another area as we are working with equipment and products that may not be safe for children.

Trash Disposal

We require that we leave any collected trash in the garbage bin at the homeowner’s location. We cannot take trash with us.

Pets

We love them! The last thing we want to do is upset your pets as we clean, and we'll work with you to make the experience pleasant for all involved. The following are our policies regarding pets:

Let us know ahead of time if there are any arrangements you have in place for your pets while we clean.
For sanitary purposes, we do not clean up after pets or pet accidents.
Please secure any pet that may be overwhelmed by our presence and/or pose a threat. Please secure any pet that is likely to try to run out the door and escape the house.

The obligation for control and care of all animals on the premises is on the customer. Mommy Maid It cannot be held responsible for the escape or safety of pets.

Breakage

We hate it when breakage happens, and we do our absolute best to prevent it! The following is critical regarding our breakage policies:

Sometimes breakage occurs when there are “boobytraps”. These are accidents waiting to happen (pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case-by-case basis. We cannot take responsibility for “boobytraps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets, or clear wet bar shelves).
Please move expensive figurines or glassware to a location we do not clean or have us skip that area completely if you do not wish to accept the risk.
We will cover the cost of repair or replacement of items when breakage value is verifiable. In some cases, we will have the broken item repaired by a professional restoration company. Breakage values must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 24 hours of discovery.

Special Policies and Service Limitations

We are not a restoration company and cannot perform certain services due to insurance and safety concerns. In an effort to be transparent and informative as possible, some things that we don’t offer include, but aren’t limited to: Disassembling light fixtures, Disassembling seals on shower doors Disassembling furniture to clean it, Lifting or moving heavy furniture Disassembling any appliance (besides oven racks, Lifting or moving large fragile items and fridge shelves Carpet steam cleaning Removing permanent stains from furniture.
We are not an extermination or mold/biohazard remediation company and cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, we must charge 50% of the scheduled cleaning.
Pest infestation: cockroach, bedbugs, fleas, etc. Animal infestation: birds, mice, rats, Excessive/Uncontrolled Black Mold Growth of large amounts bats, etc. Human waste, blood, and bodily fluids. Hazardous situations. Please be as specific and honest as possible on your booking to ensure your cleaning is fit to your needs. The risk in under-booking is that the cleaning may only be partially completed, and our schedule may not allow us to stay longer. Because we do not perform a walk-through to verify the size and condition of the home before service, our pricing reflects assumptions of the level of cleanliness and the amount of time/effort required to clean. On the day of service, our techs will perform a walkthrough before starting work. They will take note of any items or areas that need special care or specific instructions from you and will assess if the package you purchased allows them adequate time to complete the job to a satisfactory level. We will notify you if we cannot complete the work in the estimated time frame and give you the option to either add more time to the job for an hourly charge, or have us focus on your top priorities within the allotted time frame.

Recurring Service

Prices are fixed rates for recurring visits. We assume similar levels of organization and build-up during each visit. If there are changes to the amount of work involved or clutter to handle, we will contact you and reassess our prices as needed.

Small Requests

All small requests, add-ons, or swaps that are needed; after booking but before appointment, must be added to your appointment through email or message to ensure that:

We can provide the service you're requesting.
Our tech is prepared with enough time and the right supplies to perform the request. In this event, if possible please contact us at least 5 hours prior to the technicians scheduled arrival. We cannot guarantee approval if we are not informed within an adequate time frame.